1. Who is u-bill?
u-bill.com provides billing support and customer support for a variety of Internet vendors and merchants. The owner/operator of each website is solely responsible for its content, the content of any promotional material they may distribute and the means of such distribution. In short, we are here to answer your questions should you have any billing inquiries.
2. Where can I find my order ID?
When you purchase a subscription, membership, or any other product from one of our vendors, you are issued an 8 digit Order ID. This Order identification number is available on the confirmation page after your transaction is approved and is also sent to you by email shortly after your purchase. You should always maintain a record of your order ID and should use this number in any correspondence with a Customer Support representative.
3. I don't recognize a purchase on my last credit card statement. How can I get information on this transaction?
By clicking on the "Purchase Finder" button on the top right corner of the u-bill.com home page, you can retrieve a transaction. To use our purchase finder, you will need to enter your email address and either the last 4 digits of your credit card, your Zip/Postal code or your Order ID. You can also get more details on a transaction by contacting us through the form located here.
4. Is my information secure on your purchase pages?
5. How do I contact you?
You can contact our team of specially trained support agents by email or phone. Our representatives are trained to help answer both technical questions and billing questions to help you get up & running with your new purchase as quickly as possible. To get our contact information, please click here.
6. I did not receive a purchase confirmation email, why?
A sales confirmation / receipt email is sent moments after your transaction is approved by our systems. You must enter a valid email address to ensure this message will be sent properly. Please note that many email accounts are now protected by spam filters that often intercept automatically generated emails such as our Purchase confirmation message; for this reason, we suggest you also verify your junk mail folder if you have this option activated on your inbox.
A copy of the information contained in this email is also available through by clicking on the "Purchase Finder" button on the top right corner of the u-bill.com home page.
7. I don't know which email address I used for this purchase, how do I use the purchase finder?
If you’ve tried all your possible email addresses and are still not able to locate your transaction, you can contact our Customer Support team for further assistance through the form located here.
8. Why does this purchase appear as "Upclick" on my credit card statement?
Most purchases made from merchants and/or websites using our services will reflect a charge by "Upclick" in order to offer their customers a one-stop shop for billing questions and Customer Support.
9. I lost the access information of the product I purchased, where can I get it?
By using our "Purchase Finder" button from the top right corner of the u-bill.com home page, you can locate your transaction along with the related information including login detail, download links and billing details. You can also contact our Customer Support team for further assistance through the form located here.
10. My billing address has changed, how can I update my information?
Please contact our Customer Support team for further assistance through the form located here.
11. How does the billing work?
One time purchases are billed immediately to your account and will show on your next credit card statement as u-bill.com. Most purchases are a one-time fee for the length of your membership and will never be re-billed to your account. If you have purchased a monthly (yearly) subscription, dues are billed each month (year) on a 30 day (365 days) billing cycle from the date of purchase. Membership dues will continue to bill each month (year) until your subscription is cancelled or expires.
12. Can I get a refund?
To apply for a refund please contact our Customer Support Team. Please consult our terms and conditions before contacting us.
13. I don't remember my username, password or license key, what do I do now?
You can locate your receipt through the "Purchase Finder" button from the top right corner of the u-bill.com home page. You will get access to all necessary information required to get started with your purchase. This includes your username, password, license key, member area links and most often, step-by-step user guides to get you up & running quickly and efficiently.
14. How do I contact the website administrator for the site I've subscribed to?
u-bill.com does not handle any questions about merchant’s site content or product issues. You are invited to contact the merchant directly for all enquiries of this nature. To retrieve this information, please use the "Purchase Finder" button from the top right corner of the u-bill.com home page to locate your receipt.
15. I have a question not answered by the FAQ! What do I do?
If your question is not answered here AND pertains to billing & passwords, please contact our Customer Support team through the form located here.